Privacy Policy
Last updated: 29 September 2026
1. About this Privacy Policy
TopLine Advanced Plumbing and Gas Pty Ltd, trading as TopLine Plumbing & Gas ("TopLine", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use and protect it, when it may be disclosed, and how you can contact us regarding your personal information.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We May Collect
We may collect information including:
- Your name
- Phone number
- Email address
- Property or service address
- Suburb
- Billing details
- Details about plumbing, gas, drainage, hot water or other work you request
- Photographs or videos you provide relating to a job
- Communications between you and TopLine
- Quotes, invoices, job records and payment information
- Information submitted through our website, advertising forms or social media
- Website usage and technical information such as browser/device information, IP address, cookies and interactions with our website
We generally collect information directly from you when you contact us, request a quote, make a booking, engage our services, submit a website form or communicate with us.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide estimates and quotations
- Schedule and manage jobs
- Provide plumbing, gas and associated services
- Communicate about current or previous work
- Issue invoices and process payments
- Maintain business and compliance records
- Manage customer relationships
- Improve our website, advertising and services
- Measure advertising and website performance
- Send relevant service communications
- Meet legal, regulatory, licensing, taxation and insurance obligations
- Protect our business, customers and property
We will not sell your personal information.
4. Website Analytics, Cookies and Advertising
Our website may use cookies and similar technologies to understand how visitors interact with the website and to improve our services and advertising.
We may use services such as Meta Pixel, Google Analytics, Google Ads and Google Tag Manager.
These technologies may collect information about website visits, advertising interactions, device/browser information and actions taken on our website.
Where required, users may be provided with options to manage cookies or tracking technologies.
5. Disclosure of Information
Where reasonably necessary to operate our business or provide services, information may be disclosed to third parties such as:
- Employees and authorised subcontractors
- Suppliers and manufacturers
- Payment processors
- Accountants, insurers and professional advisers
- IT, website, CRM and business-software providers
- Advertising and analytics providers
- Government, regulatory or law-enforcement authorities where required by law
We take reasonable steps to ensure personal information is only disclosed where appropriate.
6. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through business systems, cloud services and other service providers used by TopLine.
No electronic storage or transmission method can be guaranteed to be completely secure.
7. Access and Correction
You may contact us if you would like to request access to personal information we hold about you or believe information needs to be corrected.
We may need to verify your identity before processing a request.
8. Privacy Enquiries and Complaints
If you have a question or concern about how we handle your personal information, please contact us.
We will take reasonable steps to investigate and respond to privacy complaints.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The current version will be published on our website.
10. Contact
TopLine Advanced Plumbing and Gas Pty Ltd
Trading as TopLine Plumbing & Gas
ABN: 87 694 167 818
Phone: 0417 178 495
Email: ADMIN@toplineplumbingandgas.com
Location: Perth, Western Australia